Re: [Help] No Ethernet or Wifi Device found under Device Manager

Hi Rick,

"I only see the Bluetooth adpater. You're not using the ethernet cable to connect, correct?"

I do use the ethernet cable to connect, in fact, I want both the Ethernet / WiFi connections to work properly. When I switched on the first time I recieved the laptop, I saw only the Bluetooth adapter. I guessed there could be some plug and play and connected the Ethernet cable, but no connection to the Internet was established. 

"Places to look to see if your Connection is enabled"

This is what I see under Windows Mobility Center.

And under [Locations and Other Sensors], it says "No Sensors Installed]. This looks more like a hardware problem than OS / Software problem.

"I'm guessing that the Original Install Date:     12-01-2013, 16:48:48(2 days ago) was when you turned on the computer, correct?"

I have received the laptop on 10th January and I found out that there was no Ethernet card only that night. On Friday, I enquired about the missing Ethernet card and Wifi connections and the seller directed me to install the following drivers from Dell.

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=G6Y8G&osCode=W764&fileId=3075592221   WIFI

 http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-5520?driverId=3CTPH&osCode=W764&fileId=2989745947  LAN

WiFi didn't install at all throwing errors as "This software package cannot be installed on your system. The setup appliction will exit."

The LAN driver installed and finally trhow the error as the screenshot I sent earlier.

On 12th, he asked me to restore the system to factory settings using the Dell Data Safe software. The date and time you have mentioned is the time I restored the system to factory settings and started again.

"I would try Restoring Your Computer´s Software to the Factory Settings using the factory image and see if everything installs. Try a new log beofre doing the registering. When using system restore, a blank screen can be as long as 5 minutes, so don't panic if the screen goes blank for a long period"

The procedures in the link above is different from what I did using Dell Data Safe software. So I would try this and let you know shortly.

How can I check if evertything installs? What do you mean by Try a new log before doing the registering?

"Registering your Dell Product or Dell - Ownership Transfers was done?"

No, I haven't done this as I am wondering if the Seller will replace or if I can find the solution for this before doing so.

Regards
Gokul