Thanks very much for your email.
First of all, 'Bluetooth Adpators' does not even show up in the device manager options. Secondly, despite bluetooth software (Broadcomm) being installed, it does not open (with or without bluetooth being turned on in BIOS) I simply click it and it does nothing. Absolutely nothing. Bluetooth devices does not even show in control panel (under hardware and sound)
I have tried installing these Broadcomm software packages:
Bluetooth_Broadcom_v6.3.0.3800
" " " " ".9600
" " " " ".7600
(any more I should try? Or is this not the problem?)
Attached is a screen shot of the device manager screen as it stands along with the device mananger page of drivers etc,. and proff my bluetooth software is indeed, installed
I have updated one fo the many network adaptors and have tried the current troubleshooting steps below to see if anything had changed and nothing did (I update a driver called : Microsoft vitural WIFI mini port adaptor (in snapshot attatched)
OS Specs FYI:
. I am running Windows 7 64-bit
. My computer came with the Dell 370 Chip you were talking about
Lastly, what do you mean error message? Where do I find this??
Thanks so much for your response; you are doing a great job,
Martyn
P.S: this all happened when I tried running my bluetooth preripheral device: Sennheiser MM500x Bluetooth headphones (was working perfectly until I was on Reason 5.0 - music software - for about 5-6 seconds and my audio hardware stopped working along with my bluetooth as I was listening through the device). If there is anything else you need please let me know