Hi sequoya22,
Please share the exact System Model. Also, share the screenshot of the Device Manager with the Network Adapters and Other Devices expanded. Here are the steps:
- Press the key combination 'Windows Logo' key + 'R' key to open 'Run' dialog box.
- Type in 'devmgmt.msc' and click 'OK'.
- The 'Device Manager' windows will appear.
- Click on the sign next to 'Network Adapters' and 'Other Devices' to expand it.
Share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:
- Open 'Device Manager'.
- Select your device and right click on it.
- Click 'Properties' from the drop down list.
- Click 'Details' and then click 'Device description' button to select 'Hardware Ids'.
- Share the 'Hardware Ids' mentioned under 'Value'.
Please reply with the information. I'll be happy to assist further.