Hi daguiart,
From your post I understand that the laptop is not connecting to the internet wirelessly. Please follow the below mentioned steps and reply with results:
- Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
- Type “cmd” and hit “Enter”.
- Type “ipconfig” at the command prompt and hit “Enter”.
- Check if “IPv4” and “Default Gateway” show a valid IP Address.
- Ping the “IPv4” and “Default Gateway”.
- If you get response in the above step, type “ping www.dell.com” and check if there is response.
- If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
- If ping is successful for default gateway, but not for websites, check in “Safe Mode With Networking”. If you are able to go online in “Safe Mode With Networking”, then it’s an issue mostly with firewall.
- If you are not able to ping the website or go online in “Safe Mode With Networking” also, then “Power Cycle” the router.