Hi Shawn,
Please provide the Vendor ID and Device ID from the device manager and a screenshot of your device manager to let you know what driver to install. Mention you System Model , 32 or 64 bit and Which version of Windows to help you better.
Also, share the screenshot of the Device Manager with the Network Adapters and Other Devices expanded. Here are the steps:
- Press the key combination Windows Logo key + R key to open Run dialog box.
- Type in devmgmt.msc and click OK.
- The Device Managerwindows will appear.
- Click on the sign next to Network Adapters and Other Devices to expand it.
Also, share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:
- Open Device Manager.
- Select your device and right click on it.
- Click Propertiesfrom the drop down list.
- Click Details and then click Device description button to select Hardware Ids.
- Share the Hardware Ids mentioned under Value.
Please reply with the information to help you better