Hi Kenny,
It appears to be an issue with the Wireless Card. To isolate the issue further please try the below mentioned steps:
- Updating the BIOS:
- Click on the below link: http://dell.to/156THtK
- Click on 'Download Now'.
- Save the BIOS on your desktop.
- Once the BIOS is downloaded on the desktop, right click on it and select 'Run as administrator'.
- Follow the prompts on screen and restart your computer.
Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved.
- Please try and connect to any unsecured wireless network and check if it works.
- If you're comfortable opening the system, please try removing and reseating the wireless card. You may refer to the Owner's Manual for the instructions.
If the issue still persist, I would recommend that you restore the system back to factory settings and check functionality. Although, it would not make much of a difference, but its worth giving a shot. Please backup the data before doing that as it will lead to data loss. You refer to the link http://dell.to/1bHqmtN for instructions. Else, wireless card might need replacement.
Please reply with the findings.