Hi Lady1967,
Welcome to Dell Community Forum. We are sorry to hear about the inconvenience caused to you and we will try our best to help resolve this issue for you.
Please check the options listed below to get your VIZIO TV to connect to your network.
1. Test another device in your network to make sure your internet is working.
2. Make sure your VIZIO TV is within 30 ft of your wireless router.
3. Check for any type of interference. (Bluetooth devices, microwaves, cordless phones, walls)
4. Perform a Clear Memory on the TV
- Go to Menu
- Select Help
- Select Clear Memory
5. Make sure your wireless internet security on your router is WPA.
6. Make sure your network password is either all alpha or all numeric. (The VIZIO device does not recognize any spaces or special characters)
7. Power cycle each item. (unplug each device for 30 seconds)
- · Unplug all devices for 30 seconds.
- · Plug the modem in and wait for all of the lights to turn on.
- · Plug the router in
- · Plug the VIZIO TV in.
8. Try connecting again
9. If you are still unable to connect, try to hardwire the TV by plugging in an Ethernet cable. Check if there is any Firewall blocking internet access.
Please try the steps above and let us know in case you need further assistance. We would be happy to help.
Thanks and regards,
Babita S
#iworkforDell
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