Hi runchey10,
There can be various reasons causing this issue, including the router settings as well. Dell Inspiron 14R 5420 comes with the following wireless card configuration:
- 1703 WiFi + Bluetooth 4.0 Half Mini Card
- 1704 WiFi + Bluetooth 4.0 Half Mini Card
- WLAN 1901 WiFi + Bluetooth 4.0 Half Mini Card
- Intel 2230 WiFi + Bluetooth 4.0 Half Mini Card
Please share the screenshot of the Device Manager with Network Adapters expanded for me to identify which wireless card came installed with the system. Here are the steps to access Device Manager:
- Press the key combination Windows Logo key + R key to open Run dialog box.
- Type in devmgmt.msc and click OK.
- The Device Manager windows will appear.
- Click on the sign next to Network Adapters and expand it.
Will take it further from there.