Hi Keywahn
Please ensure that the wireless radio is turned. You may use <Fn> + <F2> to turn wireless on and off. You may check in ‘Device Manager’ which wireless card you are using by following the steps below:
- Press ‘Windows’ key + R on ‘Desktop’ screen
- Type ‘devmgmt.msc’ in run box and press ‘Enter’
- Click > sign next to ‘Network adapters’
Please paste the screenshot of ‘Device Manager’ if possible.
Keep me posted with the information. I will be glad to assist further.