Hi Akumtong Jamir,
In order to assist you in a better way, please provide me the following details:
- How are you trying to connect to the internet(wireless/wired)?
- Have you tried to uninstall and then re-install the wireless driver?
- Is the Intel My WiFi utility updated?
- What is the error you are receiving while connecting to the internet?
Please post a screenshot of the device manager and network adapters.
If you are trying to connect through wireless, you may also delete and then re-create the wireless profile for the wireless Internet. You may follow the steps below:
Open the Network and Sharing Center. There, on the left side column, click on "Manage wireless networks" (Following screen appears)
- In the 'Manage Wireless Networks' window, you can see the profiles of all the wireless networks which were connected in the past.
- Select the network with which you are facing trouble, and click 'Remove'
- Confirm that you want to remove the network profile. The profile of the wireless network is now deleted. Windows will detect that network as if it was a new discovery and you will be able to enter all the details again and connect to it.
Once the Internet is working, you may follow the steps from link: http://intel.ly/cqFcS7
Please share the findings.