i am having the same problem. i was stacked by a mallware and needed to restore to factory setting. but every time i get to the following step my computer freeze. nothing happens after that
" Press the <Down Arrow> on the keyboard to select Repair Your Computer on the Advanced Boot Optionsmenu, and then press <Enter>."
I cant get any thing happen after the above step. i have new anti virus installed but the system is damaged and i am barely able to use the computer. please help