Hi cul059,
Thank you for the reply. Boot in 'Safe mode with Networking' and check if you face the same issue:
- Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
- Highlight 'Safe Mode with Networking' using arrow keys and press enter.
In case you face the same issue in 'Safe mode with Networking' as well, boot the system in normal mode and try to disable the firewall of anti-virus that is installed in the computer and check the result. This laptop is generally shipped with mcafee anti-virus. If Mcafee is installed on your laptop, please follow the steps listed below to disable the mcafee firewall temporarily:
- Locate the 'McAfee' icon on the taskbar. This is located in the lower right-hand side of your screen next to the clock
- Right click 'Mcafee' icon and go to 'Settings'
- Click 'Firewall' (Following screen appears)
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- Click 'Settings'
- Turn off the 'Mcafee firewall' (Select 15 minutes)
- Click 'Done'
- Re-check the 'internet access'
- If 'Internet works, repeat the same steps to launch Mcafee firewall' interface
- Click 'Turn On' (following screen appears)
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- Click 'Restore Defaults' and re-try to connect to the wireless Internet.
- Right click 'Mcafee' icon and go to 'Settings'
- Click 'Firewall' (Following screen appears)
- Click 'Settings'
- Turn off the 'Mcafee firewall' (Select 15 minutes)
- Click 'Done'
- Re-check the 'internet access'
- If 'Internet works, repeat the same steps to launch Mcafee firewall' interface
- Click 'Turn On' (following screen appears)
- Click 'Restore Defaults' and re-try to connect to the wireless Internet.
Keep me posted. Please reply for any further questions.