Hi atomtm,
To troubleshoot your issue you may try the below methods one by one.
Method 1: Update the network driver.
Steps to update network driver through Device manager:
- Click on start button.
- In the search box type devmgmt.msc and then press enter.
- Select the network card device and right click on it
- Now select properties.
- In the properties window, under Driver tab, click on Update Driver button.
- After the installing the updates restart the computer.
For more information visit: http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly.
Method 2: Try resetting the TCP/IP stack.
The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:
- To open a command prompt, click Start and then type CMD in the Search programs and files.
- Right-click CMD.exe icon in Programs and choose Run as administrator.
- When the User Account Control box pop up, click Yes.
- At the command prompt, copy and paste (or type) the following command and then press ENTER: netsh int ip reset c:\resetlog.txt
Note If you do not want to specify a directory path for the log file, use the following command: netsh int ip reset resetlog.txt
- Reboot the computer.
If still the same problem persists then try the next method.
Method 3: Here you need to troubleshoot using the Network troubleshooter in Windows 7 and check for the issue to do that follow the below provided link.
http://bit.ly/ayoCy9
Please let me know if you have any other queries